My Role
Conducted user research to identify the problem space
Designed style guide + mobile wireframes to improve user experience for our client’s platform
Pitched interactive, high-fidelity prototype
Project Details
4-people group project for Interaction Design Studio II @ CMU
Assigned client Construction Junction, a local Pittsburgh company that accepts donations and promotes conservation through reusing materials
Completed within 3 weeks
Problem Statement
“I got turned away because I missed the small details saying that they weren’t accepting sofas.”
The tedious procedure and confusing website slows down the item donations process
Construction Junction Employee
“Every time a customer calls to donate, I have to go through a long list of criteria with them.
Pittsburgh Residents
Through talking to the stakeholders and looking through the CJ website, I discovered that the dense text of donation criteria and the back and forth calls between the employees and customers results in a bottleneck for the company.
The Solution
Streamlines the item donation procedure with the use of AI technology
Track Donations with Ease
Provides status of the requests at a glance
Eliminates the need for waiting on the line
Decreases the number of calls for CJ’s customer service employees
Efficiently Identify what Items are Accepted
Utilizes computer vision to quickly identify the item
Cross-checks with CJ’s list of accepted items at the moment
Provides guidance on what to do next
AI Analysis and Feedback
Automatically assess condition of the item by analyzing submitted photos using AI
Provides feedback to help customers quickly fill in on much the criteria
Schedule pick-ups with simple clicks
Notifies users when the request is approved
Shows available times for furniture pick-up
Background Research
Stakeholder Map
Design Iterations
